Tu amiga en Madrid

Tu Amiga en Madrid is an agency specialising in private trips and personalised tours across Europe for travellers from Latin America. Its service is built on accompanying the client, adapting every detail and delivering a carefully crafted experience from the very first contact.

Before MOGU, part of the trip information was delivered through PDFs, documents or messages sent over different channels. This made the process more manual and, at times, left the client feeling a little overwhelmed.

Each trip required managing the proposal, quote, itinerary, activities, hotels, transfers, documents, vouchers and communication with the client.

The problem was not just preparing the information, but delivering it in a way that was clear, professional and easy to consult. On a private trip, organisation is also part of the experience the client perceives.

With MOGU, Tu Amiga en Madrid can bring the whole trip together on a single platform: proposal, quote, payment button, day-by-day itinerary, maps, activities, hotels, transfers, documents, vouchers and notifications.

The client can access the information from their phone, check the trip details and receive updates instantly. The agency, for its part, can redesign itineraries, upload documentation and manage changes from the admin platform.